If the death is sudden or accidental, or the cause of death cannot be confirmed, it is the doctors or families responsibility to notify the police. In these cases, it is important the deceased is not moved or disturbed in any way without the authorisation of the police or coroner. The police contact the government appointed funeral home to transfer the deceased from the place of death to the Coroner’s mortuary.
The Coroner investigates and determines the cause and circumstances of death, this may possibly involve a post mortem examination. Funeral arrangements may be delayed until the necessary clearance is obtained from the coroner.
In these circumstances, it is still your right and responsibility to contact the funeral director of your choice so they can attend to the funeral arrangements. You will need to make contact with us on 1300 008 653 when you are ready to commence making the funeral arrangements.